Last updated: 6 October 2026
From cleaners: name, email, phone, areas covered, services offered, availability, an indicative rate, a short description, and copies of ID, a DBS certificate and proof of insurance where held.
From homeowners: name, email, phone, area, the type of clean needed, preferred days and any notes provided with an enquiry.
To match homeowners with suitable cleaners, to make introductions, and to administer billing for cleaners once a first booking is confirmed. Enquiry and cleaner records are held in Airtable, a third-party data platform.
When a cleaner is matched to an enquiry, their first name, description, services, areas covered and indicative rate may be shared with that homeowner. Surnames, ID and certificate documents are kept internal and are not shared externally except as required by law.
Records are kept for as long as a cleaner or homeowner is active with Halo, and for a reasonable period afterwards for record-keeping. You can ask for your data to be deleted at any time via the registration forms' contact details.
You can ask to see, correct or delete the data Halo holds about you at any time.
Questions about this policy can be sent via the registration forms on this site.