Last updated: 6 October 2026
Halo introduces homeowners to independent cleaners operating in Surrey. Halo is a matching service: once an introduction is made, the cleaning work itself is agreed and carried out directly between the homeowner and the cleaner. Halo is not a party to that arrangement and does not employ cleaners.
Using Halo to find a cleaner is free. There is no booking fee and no subscription. Halo personally reviews enquiries and introduces a hand-picked match rather than sending enquiries to multiple cleaners at once.
Halo is not involved in payment for cleaning work, which is arranged directly between homeowner and cleaner.
Cleaners listed on Halo provide proof of ID, a DBS certificate they have obtained themselves, and proof of insurance where they hold it. Halo keeps copies of these on file but does not independently verify their authenticity, carry out interviews, or otherwise vet cleaners beyond holding this documentation. Homeowners are welcome to ask to see a cleaner's documents directly.
Joining Halo is free. A fee of £30 per month (described to cleaners as £1/day), billed in advance by card, applies from the date of a cleaner's first confirmed booking introduced by Halo. Cleaners may pause their listing at any time to stop future charges; pausing does not refund the current billing period. There is no minimum term and no exclusivity requirement.
A cleaner's first name, a short description, services offered, areas covered and an indicative rate may be shared with prospective clients. Surname, ID and certificate documents are kept internal and are not published.
Halo facilitates introductions only. Halo is not responsible for the quality, safety or outcome of cleaning work carried out, for any loss, damage or dispute arising between a homeowner and a cleaner, or for a cleaner's availability, conduct or continued use of Halo-sourced contacts after an introduction.
These terms may be updated from time to time; continued use of Halo after a change constitutes acceptance of the updated terms.
Questions about these terms can be sent via the registration forms on this site.